Customer Service Representative (M/F)

Company description

Sofitex Talent Recruitment
Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité.

Job description

For one of our clients located in Windhof (near Capellen), Sofitex Talent is currently looking for a :

Customer Service Representative (M/F)

The customer service representative manages and executes the customer order process, invoicing and invoice correction processes. This includes the execution of invoice adjustment requests and product returns.

Your tasks:

• Responsible for the order management activities and customer orders into SAP system.

• Receives changes requests and initiates required action for response to customer, including the maintenance of order/customer information files. Communicates changes to the appropriate personnel/departments and to the customer.

• Receives and timely responds to customer inquiries on order status, changes and follow up.

• Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.

• Process daily control reports; obtain correct approval levels for samples, rush shipments and less than lead-time order and order improvements.

• Prepares pro forma invoices and follows up on payments

• Receives inquiries from and/or contacts from other departments to resolve a variety of order-related issues.

• Ensures and provides quality service to both internal and external customers.

• Conducts follow up calls to survey respondents who have concerns or questions.

• Remind customer of expired call off in writing, involve Sales Rep when required (escalate to supervisor when needed).

• Provides back-up support to other group members in the performance of job duties as required.

• Timely process complaints for Sales invoicing corrections.

• Prepares, generates and distributes regular reports to appropriate personnel when needed.

• Coordination and follow up of all requests for documentations/certificates.

• Support to sales (meeting / customer visit preparation, critical items, open orders, etc.).

Required profile

• First similar experience in Luxembourg

• Fluency in English. French is also a clear asset

• Strong interpersonal skills

  o Good listening skills

  o Strong verbal and written communication skills

  o Dynamic, positive attitude

  o Friendly and compassionate

• Problem solving skills, team-player & great sense of flexibility

• Shows initiative and pro-activeness, takes the extra step

• Ability to work under pressure / strong resistance to stress

• Takes responsibility, shows willingness to grow and eager to learn

• task orientation, strive towards results

• Applies high standards and strong service mindset

• Good computer skills including Excel with moderate analytical skills

This is an opportunity to start asap on a temporary contract (parental leave)

Salary: depending on experience: between 3300 and 3600€ gross/month